Common questions.

Deleting your account removes your tickets, dashboard messages, audit trail, and launch-list row automatically — there's nothing separate to request.

Remove hides the ticket from your dashboard view. It does not delete the support record, which is kept for up to two years and then erased automatically. Support can still see it, and the removal itself is recorded.

Reply on it — support reopens it before writing back. Either way you'll get an email.

Failed and unconfirmed sends stay visible and retryable in your dashboard, so check there first; the message may still be on its way.

Browse open programs and apply with a verified account. Applying does not subscribe that account to marketing email.

You'll get an email, and your invitation and access instructions will show up in your dashboard once a decision is made.

Gifts with no claim limit can be claimed anonymously. Gifts with a limited number of claims require a signed-in account with a verified email.

Sign in and use "Save reward to your account" to attach a previously claimed anonymous reward without using another slot.

It ties the signup to a real account instead of any address typed into a form, so the list can't be used to mail strangers.

Use the unsubscribe link in any email we send, or the leave button on your dashboard.