Contacting support and how tickets work
Open a support ticket from your dashboard. You'll get replies by email and in your dashboard, and you can reply from either. An AI assistant may answer first and is always labelled as AI.
Open a ticket
- Sign in and go to https://www.anysola.com/dashboard/tickets?new=1 (or click "New ticket" on https://www.anysola.com/dashboard/tickets).
- From shows your account and its email address. Replies go there.
- Fill in Subject, optionally Company, and Details. The more detail you give, the faster we can help.
- Tick the box confirming your message is lawful and yours to share, then click "Create ticket".
You'll get an email confirming we received your request, with a reference you can quote. The ticket opens in your dashboard.
Replies
- Every reply appears in your dashboard at https://www.anysola.com/dashboard/tickets, and we also email you when support replies or changes the ticket's status.
- You can reply in the dashboard, or by replying to one of our ticket emails from your account's email address.
- No email? Check your dashboard first; if the reply is there, look in your spam folder.
The AI support assistant
An AI assistant may answer your ticket first. Its replies are labelled "Anysola AI assistant" with an AI badge, and its emails say they were written by an AI. It never pretends to be a person.
It passes questions about payments, refunds, credits, security, legal matters or closing your account to a person. You can ask for a person at any time, just reply and say so. When that happens, a member of the team will follow up by email.
Ticket statuses
- Open: we've got it.
- In progress: we're working on it.
- Resolved: we think it's sorted. Reply if it isn't, and the ticket reopens.
- Closed: replies are turned off. Open a new ticket and mention the old reference if you need more help.
Rating your ticket
Once a ticket is resolved or closed, you can rate it from one to five stars under "How did we do?" and add an optional comment.
Removing a ticket
The "Remove" (bin) button on a ticket hides it from your dashboard and stops you replying to it there. It doesn't delete our support record, which is kept for up to two years. Email [email protected] if you want our copy deleted too.
Before you write
- Search the help center: https://www.anysola.com/help
- Check https://www.anysola.com/status for ongoing incidents.
- Quick answers: https://www.anysola.com/faq
Still stuck?
Contact support