Agents read inputs and write outputs through the integration layer. There are three ways in:
Native integrations
Pre-built connectors for common enterprise systems (Salesforce, SAP, and others — see the integrations catalog). Configure them under Dashboard → Integrations with your system credentials; agents bind to them at deploy time.
REST API
Push work to agents directly over HTTPS using workspace API keys. This is the most flexible option and what most custom pipelines use. See the API Reference.
Webhooks
Receive events from Anysola — operation completed, escalation created, agent status changed — at an HTTPS endpoint you control. Use webhooks to write agent outputs back into systems we don't natively connect to.
Choosing an approach
- If a native connector exists for your system, use it — credential rotation and retry handling are managed for you.
- Use the REST API when your data lives behind internal systems only you can reach.
- Use webhooks to mirror agent activity into downstream systems regardless of how inputs arrive.