Asking for a refund

Refund requests are reviewed by a member of the Anysola team. The AI support assistant can't issue refunds or make billing changes, so it passes these requests to a person.

How to ask

1. Go to https://www.anysola.com/dashboard/tickets?new=1
2. Use a clear subject, for example "Refund request".
3. In Details, include the date and amount of the charge, which plan it was for, and why you're asking for a refund.
4. Tick the confirmation box and click "Create ticket".

We'll reply by email, and the conversation also appears in your dashboard at https://www.anysola.com/dashboard/tickets

Good to know

• Opening a request doesn't guarantee a refund. Each request is reviewed individually.
• Payments are processed by Polar, our merchant of record, so a refund, if one is made, goes back through Polar.
• Anysola credits have no cash value and can't be refunded, including when a plan ends or an account is closed. See https://www.anysola.com/terms#credits
• If you just want to stop future charges, you can cancel any time. See Cancelling your plan.
• If you see a charge you don't recognise, tell us in the ticket as well.